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frequently asked questions

Find Answers to Your Home Medical Questions

Commonly Rented Equipment

Insurances We Take

  • Oxygen machine, tanks, & all related equipment.

  • Nebulizers

  • Non-Invasive Ventilation

  • Wheelchairs

  • CPAP/BiPAP Machines

  • Suction Machines

  • Hospital Beds

  • Patient Lifts

  • Compressors

  • Air Mattresses

Blue Advantage of Alabama

Blue Cross Blue Shield of Alabama

Blue Cross Blue Shield Federal

Blue Cross Blue Shield of Georgia

Care First

Cigna Healthsprings

              All the Humana are Medicare Replacement Plans 

Humana Choice Care PPO 

Humana PFFS

Humana Gold

Humana PPO


Tricare HMO

VGM Home Link


For all other policies we would need to run to see if we are in network or that they accept out of network providers

Q: I am short of breathe, coughing a lot and now on my third round of antibiotics is there anything I can try?
A:  Bronchiectasis                             and   Look at Afflovest

Q: I feel tired, have headaches, hurting in my joints and sometimes feel short of breath?  
A: Chronic Respiratory Failure          and   Look at Trilogy

Q: My husband has been problems with sex, experiencing daytime sleepiness, dry mouth or sore throat when he
      wakes up, headaches, forgetfulness, trouble concentrating, restless sleep, snoring and trouble getting up in
A:   Sleep Disorders like OSA           and   Look at CPAP

Q: My mom has been falling and complaining about pain in her hands and back. She never wants to leave the
     house anymore, what can we do?
A: May be many different issues see physician        and     Look at PMD could help with mobility issues 
Q: My back is hurting all the time?
A: We have many braces to help with Back Pain, Knee Pain, limbs, and Neck 

Q: What if I change Insurance Companies?
A: It is the patient responsibility to inform Transcend Medical of any change in insurance plans. Failure to do so could result in a full payment for the equipment on the patient part.

Q: Does Medicare purchase or rent durable medical equipment?
A: Depending on the type of durable medical equipment (DME) you need, Medicare may require that you either rent or buy it. Most equipment is initially rented, including many manual and power wheelchairs. Original Medicare covers 80% of the cost of a monthly rental fee for 13 months. You pay a 20% coinsurance.

Q: Why is my equipment a rental?                                                                                    
A: Insurance determines whether or not your equipment will be rented or purchased. In most cases, your equipment will rent monthly until it meets purchase price. Transcend Medical owns the equipment until it is purchased.

Q: How long will my equipment rent?
A: It depends on your insurance company’s guidelines. Most items above rent for 10 - 36 months. There are a few items that rent continuously. Your insurance company determines how many months they will rent an item.

Q: Will my rental copay be the same each month?
A: The amount you are billed may vary and is dependent on a few things:

  • If your insurance processes more than one monthly bill at a time, you may be billed for more than one month’s copay at a time.

  • Some insurance companies pay a higher rate in the first few months of the rental. If that happens, your monthly copay may decrease over time.

  • If your insurance initially covers your equipment as a rental, then converts it a sale shortly thereafter, your final copay bill may be higher.

  • If your insurance policy includes a deductible, your billed amount may be higher until the deductible has been met. For information about your deductible, please contact your insurance company.

  • Rates vary by insurance. If your insurance changes, it may affect your billed amount and / or the rental status of your equipment. Please contact us at 1-800-403-3740 or email us immediately if your insurance changes.

Q: Do I need to return my equipment if I stop using it?
A: Yes. If you are not sure if your equipment is still renting, please contact us at 1-800-403-3740, so we can verify that information for you. If you fail to return it and it is renting, you may be charged.

Q: How do I pay my monthly bill?
A: Due to the reoccurring nature of billing rental equipment, Transcend Medical requires a credit card for automatic payments. Transcend Medical offers a variety of programs to make managing your monthly bills easy and convenient, including an online portal and paperless statements.

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